Privacy Policy

1. Overview

This Privacy Policy explains how Quality Group Pty Ltd (“Quality Group”, “we”, “us”) collects, uses, and handles personal information in connection with services provided by Quality Group (“Service”).

The Service is designed for use by organisations and professional users. We aim to minimise data collection and handle all information with a high degree of confidentiality.

2. Information We Collect

We collect only the information necessary to provide and operate the Service.

Account and business information

This may include:

• name
• work email address
• organisation details
• billing information (where applicable)

Usage information

We may collect limited operational data such as:

• login activity
• system interactions
• timestamps and technical logs

This information is used to operate, secure, and improve the Service.

Client materials

Clients may upload reports and supporting materials for analysis. These materials may contain personal or sensitive information.

We do not access or review such materials except as required to provide the Service.

3. How We Use Information

We use information to:

• provide and operate the Service
• process and analyse submitted materials
• maintain system security and performance
• communicate with clients
• manage billing and accounts

We do not sell, trade, or use client data for advertising or marketing targeting.

We process personal information on the basis of contractual necessity, legitimate interests in operating the Service, and compliance with legal obligations.

4. Data Ownership and Use of Client Materials

Client materials:

• remain the property of the Client at all times
• are processed solely to deliver the Service

Quality Group does not use client materials to train shared models or improve systems across organisations unless explicitly agreed.

5. Client Responsibilities

Clients are responsible for ensuring that:

• they have the legal right to upload and process any materials submitted
• any personal information included in those materials is handled in accordance with applicable laws

6. Data Storage and International Transfers

We use trusted third-party infrastructure providers to host and process data.

Data is currently processed in the AWS London region (eu-west-2) within the United Kingdom. We may support additional regions in future to meet specific client requirements, subject to appropriate data transfer mechanisms.

7. Data Retention

We retain personal information and client materials while the Client account is active.

Upon account closure, data will be deleted within 30 days, unless retention is required for legal or contractual reasons or deletion is requested earlier.

8. Security

We take reasonable technical and organisational measures to protect information, including:

• encryption in transit and at rest
• access controls and system safeguards

No system is completely secure, but we take appropriate steps to reduce risk.

9. Cookies and Analytics

We may use cookies and similar technologies to support the operation of the Service.

Where analytics tools are used, they are applied in a limited manner to understand system performance and usage.

10. Your Rights

Depending on applicable law, individuals may have rights to:

• access personal information
• request correction
• request deletion
• object to or restrict certain processing

Requests can be made using the contact details below.

11. Children

The Service is not intended for use by individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.

13. Contact

For questions or requests relating to this Privacy Policy, please contact:

Quality Group Pty Ltd
Email: chris.roberts@qualitygroup.ai